Investing in Customer Experience Pays Off. “Customer experience isn’t an expense. Managing customer experience bolsters your brand.” – Stan Phelps. Alliance Infotech offers products which are scalable, easy to manage and cost-effective. UniVersus™, Alliance VoiceXchange ™, Alliance Arcane™, and Alliance Ensembler™
UniVersus™ is a unified messaging platform. With UniVersus users can now manage, synchronize and coordinate service interactions across a broad range of communication channels deal for Large Enterprises and Telecom Operators.
Alliance VoiceXchange ™, a configurable call flow generator, offers a fully integrated Interactive Voice Response (IVR) product to connect your customers, databases telephones, wireless devices, and fax machines Ideal for Financial Institutions, Banks, Railways, Educational Institutions and Call centers.
Alliance Arcane™ is the Performance Monitoring System, which forms a key to monitor, record, store and evaluate voice & data interactions in a Call Center. The core architecture allows for 100% recording based on various criteria, scheduling options for selective sessions.
Alliance Ensembler™ is an Enterprise Relationship Management software, which provides a fully integrated package for Sales Force Automation, Customer Relationship Management, Inventory and Stock Management.