Alliance has tailored its vertical-specific solutions based on the extensive experience garnered from different verticals. Powered by leading-edge technology made it possible to develop integrated solutions to fit tomorrow’s needs today. Our solutions empower businesses by bringing fast and cost-effective use of Information Technology. Solutions from Alliance make it convenient for organizations to carry out their business by ensuring the mobility which in turn leads to realization.
ICMS
This System Will Allow users to register their Complaints Through any telephone at any time of the day or night using a IVRS(Interactive Voice Response System ).(The system can be interfaced with the web enabling users to log in their complaints through the internet/intranet also ). The IVR system is multi-lingual.User needs to kwon only how to use a telephone. The complaints are registered easily and quickly and the caller gets a Docket number. This is used to check the status of your complaint.
Helpdesk solutions
Alliance offers flagship and market-leading help desk solution built on Alliance UC 2000 (IPPABX) and Alliance Ensembler (CRM) which offers a unique proposition to varied industry verticals. The system is designed to deliver exceptional customer service. It provides incident, inquiry tracking, ticket generation, ticket management, escalation matrix, record management, reports and unmatched automation.
IPPBX
Alliance IP-Xchange can be combined with traditional PBX functionality enabling businesses to use their managed internet intranet to help reduce long-distance expenses, enjoy the benefits of a single network for voice and data and advanced CTI features or be used on a pure IP system which in most cases give greater cost savings, greater mobility, and increased redundancy.
Call Center Solutions
Alliance Call Center solution has all the features of a modern call center providing inbound call handling for customer care as well as outbound for telesales and order management, technical support, directory service, debt chasing and customer follow up applications offering process based flexibility.
Logging Solutions
To tackle the increasing security threats, the security agencies need to be equipped with cutting edge technology. Alliance Infotech provides the agencies with a proficient and resourceful voice logger capable of proactively monitoring, recording and archiving the interactions. The recorded interactions come embedded with date, time, duration and other important information in a secure encrypted format.
Emergency Alerting System
Constant contact and instant communication are essential in building a strong security system during emergencies. And this is where the sheer capability and convenience of Audio Conferencing plays a major role.