Products

The next generation of customer relationship management (CRM) applications help you to better understand, target, and interact with your customers and partners. Our products enable you to increase your revenues, reduce your costs and manage your information assets better.

 

UniVersus™ is a unified messaging platform.With UniVersus users can now mange, synchronise and coordinate service interactions across a broad range of communication channels Ideal for Large Enterprises and Telecom Operators.
Alliance VoiceXchange™ , a
configurable call flow generator, offers a fully integrated Interactive Voice Response (IVR) product to connect your customers , databases telephones,wireless devices and fax
machines
Ideal for Financial Institutions , Banks, Railways,Educational Institutions and Call centers.
Alliance FaxXchange™ is centralized fax server solution that allows users to send and receive faxes directly from their desktops. This server provides the perfect network fax solutions for all business sizes. A superior client/server architecture enables FaxXchange to simultaneously handle complex fax conversions, record keeping, printing a processing at the server. Ideal for Financial Institutions , Educational Institutions and
Call centers.
Alliance Konfer™ provides an easy and cost-effective way to conduct conferences via telephone with a disbursed group of employees, customers or partners. Audio conferences, whether traditional PSTN or Voice over IP(VoIP), can be used as a cost-effective complement to overcome travel and face-to-face meetings. Ideal for Large Enterprises.
Alliance Arcane™ is the Performance Monitoring System, which forms a key to monitor, record,store and evaluate voice & data interactions in a Call Centere. The core architecture allows for 100% recording based on various criteria, schedulling options for selective sessions.
Alliance Ensembler™ is a Enterprise Relationship Managementy software, which provides a fully integrated package for Sales Force Automation, Customer Relationship Management, Inventory and Stock Management , and Advanced Analytics Ideal for Large Enterprises and Telecom Operators and ISPs.