Contact Centre Consulting
Alliance Infotech has an expert team specializing in Contact Center Consulting with expertise in working with contact centers for over 10 years. From understanding business objective to suggesting call center technology, IVR & CRM forms get inputs from customer, agent, coaching & evaluation, monitoring call center key metrics.
Alliance Infotech has built a top-tier CRM Consulting team with decades of combined experience in CTI, Wireless, CRM, EAI, Security and the web. The team’s services are divided into two main areas: Strategy Consulting and Application Deployment.
We work with our enterprise customers to help them select the most appropriate options for investment in extending customer relationships and interactions. This includes:
- Developing an understanding of a customer’s business objectives and current architecture.
- Identifying current applications that can be extended, leveraged, or transformed through the introduction of a voice processing (ASR, TTS, IVRS), fax, call-center, wireless or web interface.
- Evaluating the potential for new applications where significant business benefits could be realized by implementing CRM technology.
Once an opportunity is identified, the team works with the customer to create a prioritized road map for achieving the business vision.
Large-scale rollouts of CRM applications within an organization require in-depth planning, development and deployment. Apart from application development, our Application Deployment services include:
- Scope Signing
- Key Personnel Identification
- Onsite Knowledge Acquisition
- Offsite Simulation
- Offsite Infrastructure Setup
- Project Plan Signoff
- Offsite Team Formation
- Offsite Team Training
- Offsite Project Execution – Pilot
- Offsite Project Execution – Mainstream