Compare UC Versions

 

 

 

Alliance Unified Communication System Version 4.0

S.No

Feature Name

Enterprise Version
(
UC 3000)

Contact Center Version
(
UC 2000)

IP-PBX
(
UC 1000)
 

Remarks

1 Ensembler – The CRM

   

1.1

Help Desk

YES

YES

 NO A problem reporting tool within an organization.

1.2

Sales

YES

NO

 NO Creation and management of sales orders

1.3

ContactCenter

NO

YES

 NO  
   

   
2 Phone System

   

2.1

Video Calling

YES

YES

 NO  

2.2

Call Transfer

YES

YES

 YES  

2.3

Caller ID

YES

YES

 YES  

2.4

Conference Bridging

YES

YES

 YES  

2.5

Call Detail Records

YES

YES

 YES  

2.6

Automated Attendant

YES

YES

 YES  

2.7

Music On Hold/Transfer

YES

YES

 YES  

2.8

Voicemail

YES

YES

 YES  

2.9

Call Queuing

YES

YES

 NO  

2.10

Time Based Call Routing

YES

YES

 YES  

2.11

Voice 2 Email

YES

YES

 YES  

2.12

Beep Tone

YES

NO

YES  

2.13

Softphone

YES

YES

YES  

2.14

Analog/Digital /IP Phone Support

YES

YES

YES  

2.15

Configure Extension

YES

YES

YES This feature shall be available to the administrator to add and modify the extensions to the IP PBX

2.16

Outbound/Inbound Route Addition

YES

YES

YES  

2.17

Remote Call Pickup

YES

YES

YES  

2.18

TDM/SIP/IAX Trunks

YES

YES

YES  

2.19

Do Not Disturb

YES

YES

YES  

2.20

Custom VoIP Provider/SIP Trunk Addition

YES

YES

YES  

2.21

Enhanced Mobility

YES

YES

YES  

2.22

Blind/Supervised Call Transfer

YES

YES

YES  

2.23

Distinctive Ring

YES

YES

YES  
   

   
3 Voice Logger

   

3.1

Recording incoming calls

YES

YES

 YES  

3.2

Recording Outgoing calls

YES

YES

 YES  

3.3

Tracking caller ID

YES

YES

 YES  

3.4

Tracking agent ID

YES

YES

 YES  

3.5

Agent status (On call/ not on call)

YES

YES

 NO  

3.6

Barge-In

NO

YES

 NO  

3.7

Agent Score Board

NO

YES

 NO  

3.8

Scoring Reports

NO

YES

 NO  
   

   
4 IVRS

   

4.1

Greet with Pre Recorded Voice Message

YES

YES

 YES  

4.2

Single digit press to select desired option

YES

YES

 YES  

4.3

Message and Recording Services

YES

YES

 YES  

4.4

Quick Response

   

4.5

Voice Broadcasting (Survey / Promotions)

YES

YES

 NO  
   

   
5 Mail server

  Mail server details should be provided by the client. The admin should be able to configure the mail server details.

5.1

Send and Receive mails through web

YES

YES

NO  

5.2

Bulk Mailer

YES

YES

NO  

5.3

Email Address upload from .xls or .csv

YES

YES

NO  

5.4

Schedule Mail

YES

YES

 NO  

5.5

Mail Attachments

NO  

5.6

Outlook Integration

YES

YES

NO  
   

   
6 SMS Server

   

6.1

Send SMS through Web

YES

YES

 NO  

6.2

Mass SMS

YES

YES

 NO  

6.3

Schedule SMS

YES

YES

 NO  

6.4

Delivery Report

YES

YES

 NO  

6.5

Resend SMS

YES

YES

 NO  

6.6

SMS Alert

YES

YES

 NO  
   

   
7 Fax Server

   

7.1

Fax To Email

YES

YES

 YES All fax will go to the default mail id, unless the mail is of the particular extension is set. Interface to change the mail id should be provided

7.2

Email to Fax

YES

YES

 YES  
   

   
8 Conference Bridge

   

8.1

Multiple conference Room

YES

YES

 YES  

8.2

Multiparty Inbound conference

YES

YES

 YES  

8.3

3 way conference from web

YES

YES

 YES  

8.4

Conference recording

YES

YES

 YES  

8.5

Lock unlock conference

YES

YES

NO  

8.5

Kick User

YES

YES

NO  

8.6

Add user in conference

YES

YES

NO  
   

   
9 Dialer

   

9.1

Predictive Dialer

NO

YES

 NO Dials a list of telephone numbers and connects answered dials to people making calls

9.2

Preview Dialing

NO

YES

 NO

Automated dialing technique when the agent requires more control over the call process and may prioritize which contacts are to be made.

9.3

Voice Broadcast

NO

YES

 NO  

9.4

DND list checking

NO

YES

 NO  

9.5

Click to call

YES

YES

 NO  

9.6

Inbound Dialer

NO

YES

 NO  

9.7

Campaign Management

NO

YES

 NO  

9.8

Skill Based Routing

NO

YES

 NO  

9.9

Answering Machine Detection

NO

YES

 NO  

9.10

Lead Management

NO

YES

 NO  
   

   
10 Agent Panel

   

10.1

Call Taker Screen

NO

YES

 NO  

10.2

Screen Popup with details

NO

YES

 NO  

10.3

Break/Resume

NO  

10.4

Hold/Unhold

NO

YES

 YES  

10.5

Wrap call

NO

YES

 NO  

10.6

Transfer call

YES

YES

 YES  

10.7

Mute/Un-mute

YES

YES

 NO  

10.8

3 Way Conference

YES

YES

 NO  

10.9

Login/Logout From Web

YES

YES

NO  
   

   
11 Admin Panel

   

11.1

Agent Management

NO

YES

YES  

11.2

Queue Management

NO

YES

NO  

11.3

Campaign Management

NO

YES

NO  

11.4

Online Agent Status (Busy/Available/Wrap-up/Hold)

NO

YES

 NO  

11.5

Online Queue Status

NO

YES

 NO  

11.6

Online Channel Status

NO

YES

 NO  

11.7

Online Campaign Status

NO

YES

 NO  

11.8

Recording Listening Panel

YES

YES

 NO  

11.9

Hold time + AHT + Wrap-up time

NO

YES

 NO  
   

   
12 Reports

   

12.1

CDR Reports

YES

YES

 YES  

12.2

Agent Wise Report

YES

YES

 YES  

12.3

Date & Time Wise Report

YES

YES

 YES  

12.4

Call Time Reports

YES

YES

 YES  

12.5

Break Time Reports

YES

YES

NO  

12.6

Hold Time Reports

YES

YES

NO  

12.7

Case Report

YES

YES

NO  

12.8

Queue Report

YES

YES

NO  

12.9

Dialer Report

YES

YES

NO  

12.10

Charts and Diagram

YES

YES

NO  

12.11

Agent Score report (Quality Report)

NO

YES

NO