Track and report the status of jobs and employee activity at a construction site. Collect “time card” data over the phone. Each employee is given an identification number and asked to call in from the job site to register working hours. To curb fraud, voice recognition is used to identify each employee. The system automatically compiles time reports and payroll data as well as overtime and job status.
Track the status of supplies both on and off the construction site. Track delivery dates through an automated registration system.
Inspectors who must schedule visits to construction sites can schedule their visits automatically by dialing into a voice processing system and selecting from a menu of available days and hours. A computer can print a weekly schedule for the site supervisor, and the job foremen can be supplied with copies.
Voice Messaging With Integrated Paging
Callers leave messages for personnel working at a construction site. Workers are assigned a personal mailbox and can dial in and retrieve their messages. An integrated, automated attendant lets callers page different zones on the site when they need to speak with workers.
[label type=”important”]Convention and Visitors’ Bureaus[/label]
Convention Bulletin Board
Convention Bulletin Boards (CVBs) can help large conventions and trade shows by providing centralized information lines or even voice mail boxes when attendees are housed in several hotels. Attendees can be assigned voice mailboxes for the duration of the conference.
Visitors and convention attendees can find out about events scheduled in town. A fax-on-demand system can send similar information in more detail and can help with pre-trip planning.
Hotel Room Reservations
Callers can inquire about hotels with vacancies, enter room and price preferences, and be put through to reservation desks.
Callers can inquire about theater offerings, sporting events, concerts and restaurants, and be put through to ticket/reservations desks. Directions, seating diagrams, menus, and promotional coupons can be faxed out.
Electronic Yellow Pages
The traditional, printed Yellow Pages is a listing of businesses categorized by products and services that is normally distributed by the local telephone company free of charge to all homes with a telephone. Each listing contains the phone number and address of the business and (for a fee) some information about available products and services. Because these listings are updated annually, they do not include time-sensitive information about sales or new products. A CT-based, electronic Yellow Pages can provide this kind of information and be updated much more easily and can go a step further by placing calls out to the advertiser selected by the caller. The two kinds of directories can complement each other: Each listing in the printed Yellow Pages can provide an associated telephone number. Callers who dial this number hear a customized message that contains information about current sales or special events.
A parole reporting system is programmed to receive calls from parolees or to call them regularly at a given location. They are prompted to answer a series of questions that indicate adherence to parole guidelines. With more sophisticated systems, ANI information can be used to verify the location of the calling party and voice verification can identify the caller.
Collect Call Service
In order to avoid the problems associated with the use of telephones by prison inmates, an automated tracking, billing and collection system enables calls to be placed safely. An inmate wishing to place a collect call is prompted to record his/her voice before dialing the number. Before the call is connected, the called party hears the recorded voice and a recording asking whether the party wishes to receive the collect call. The called party can respond by saying “yes” or “no.” Callers are identified by an account number or by their voice, and each call is charged to their account. An automated billing system keeps an ongoing record of the charges.
Jury Duty Scheduling
Prospective jurors respond to a jury duty summons by calling an automated registration system. They are prompted to enter their dates of service and told where and when to appear. Postponements are registered and flagged when the maximum number is reached. The system automatically generates summonses from a database of available candidates and keeps track of the number of jurors needed on a given day.
Inmate visitation scheduling can be automated using a Computer Telephony system. Families, relatives, or friends who wish to visit inmates call at any time and select an available day and time to visit. This information is processed by computer, and a visitation schedule is printed.