Security & Surveillance
To tackle the increasing security threats, the security agencies need to be equipped with cutting edge technology. Alliance Infotech provides the agencies with a proficient and resourceful voice logger capable of proactively monitoring, recording and archiving the interactions. The recorded interactions come embedded with date, time, duration and other important information in a secure encrypted format. These recordings can be analyzed to recreate the event for the post occurrence evaluation. The Arcane is a multi channel voice logger system that supports the analog, digital, pseudo lines, VoIP, GSM, CDMA and hybrid telephony environments. The recordings can be archived on a wide variety of media including network attached storage, raid systems and many others. The features and capabilities of Arcane prove to be extremely crucial in life threatening situations.
- User programmable notifications and alerts when events are triggered
- Redundancy of key components for mission critical recording
- Analog and digital tapping of wireless, mobiles, pseudo lines, vox and fax interfaces
- Live call monitoring
- Significantly reduce reaction time in a state of emergency
- Effective staff deployment in critical situations
- Multi-Level security for users and groups for system access control
- Dedicated filtering engine for quick and responsive search
- The recorded interactions can be used as evidence in the investigations
- Highly efficient playback and reporting capabilities
- Seamless integration with Alliance’s Ensembler – The Absolute Sales Automation Tool
Banks & Financial Institutions
With the increasing security and compliance requirements, voice loggers have become a crucial part of the financial institutions and banking ecosystems. Alliance Infotech’s Arcane is a versatile voice logger which records all the clientele and trading activities in a secure format. Arcane provides multi-level rights and permissions for users and groups to prevent unauthorized access to the valuable information. The archives can be conveniently and readily accessed using the intuitive interface. For fine analysis and search, the arcane comprises of an advanced filtering engine which offers a plethora of user defined options. Arcane’s highly superior and secure solutions help to enhance the security and quality standards of the organizations.
- Record all interactions between the customers and the employees for complete transparency
- Protection against unjustified claims for damages
- Comprehensive data reporting and auditing
- Reduce the liability exposures and enhance risk management
- Consolidate and centralize all the interactions to identify user and market trends
- Tag interactions for quick reference and identification
- Support for all major telecommunication equipment providers such as Avaya, NEC, Alcatel, Siemens, Cisco, Panasonic, Ericsson and many others
- Seamless integration with Alliance’s Ensembler – The Absolute Sales Automation Tool
Call Centers
Subsequent to the tremendous increase of the call flows in the contact centers, maintaining the call quality and the efficiency of the agents becomes a huge task. Alliance Infotech’s Arcane is unified voice logging solution to overcome these problems. Arcane supports analog, digital, pseudo lines, VoIP, GSM, CDMA and hybrid telephony environments and records all the interactions in a secure format. These interactions can be stored and accessed conveniently using the intuitive interface. The open and customizable architecture allows arcane to easily integrate in the existing network setup and perform as stipulated.
- Provides complete transparency into the customer interactions subsequent
- Helps to monitor and analyze the employees performance against quality parameters maintain
- Aids in building strong customer relationships and improving strategic decision making
- Supports tagging the interactions for quick reference and identification
- Helps to enhance the employee’s soft skills using the integrated remarks form
- Provides Multi-Level security for users and groups for system access control
- Supports user defined search and periodic archiving options
- Provides resourceful playback and reporting options
- Offers seamless integration with Alliance’s Ensembler – The Absolute Sales Automation Tool